生产力管理专家（WFM）-抖音电商
Core
Strategic workforce planning and real-time scheduling for Douyin E-commerce customer service operations to ensure high connection rates during peak events.
Role type
Senior Workforce Management (WFM) Expert
Builds
Scalable workforce supply chains and productivity systems for Douyin E-commerce
Domain
E-commerce / Customer Experience
Deliverable
production ML models
Required skills
Workforce planning, Call volume forecasting, Shift scheduling, Crisis management, Data analysis, Cross-functional coordination
Preferred skills
On-site center operations experience, Product operations experience
Technologies
WFM systems, Analytics tools
Responsibilities
Align service resource planning with strategic goals, Manage forecasting and scheduling for major shopping festivals, Optimize productivity metrics and control mechanisms, Conduct employee surveys to refine scheduling policies
