Engagement Manager
Core
Oversee employee engagement, team building, and corporate social responsibility activities across multiple sites to foster a positive culture and enhance the employee experience.
Role type
Engagement Manager
Builds
Employee engagement programs, community events, and site culture initiatives
Domain
Business Process Outsourcing (BPO) / Customer Experience
Deliverable
product features
Required skills
Project management, budget management, event planning, digital arts (photography, videography, graphic design), production design, financial management, analytical thinking, negotiation
Preferred skills
Experience in customer experience operations, management specialist background, ability to work in fast-paced environments
Technologies
None explicitly stated
Responsibilities
Oversee engagement and team building, manage end-to-end project execution for events and CSR activities, lead the development and delivery of the organization's activity calendar, manage site-specific social media accounts, handle budget and cost control for 1-4 sites, conduct floor walks to improve site experience, collaborate with Site VPs and heads for reporting and support
Seniority
Mid-level management specialist