Learning Experience Manager (LXM)
Core
Design, develop, and implement site-wide training programs and initiatives for Training Managers, Supervisors, Team Leaders, and Teammates to maximize campaign task mastery and personal development.
Role type
Learning Experience Manager (L&D)
Builds
Training curricula, evaluation systems, and development programs for customer experience operations teams
Domain
Business Process Outsourcing (BPO) / Customer Experience (CX)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Curriculum design, training program implementation, stakeholder management, campaign strategy alignment, policy planning, testing tool development
Preferred skills
Experience in BPO or CX training, ability to create engaging technical training, strategic calendar planning
Technologies
Learning management systems, testing tools, training documentation platforms
Responsibilities
Select and train Training Managers and Supervisors; create and execute detailed training curricula for Team Leaders and Teammates; propose and publish annual training calendars with quarterly objectives; maintain training materials and documents for all employee levels; align training initiatives with specific campaign and business objectives; pioneer campaign-specific training needs and programs.
Seniority
Mid-level, hands-on IC