产品运营（客服平台AI/NLP方向）-TikTok
Core
Build a new paradigm for large model intelligent intent recognition and routing within the customer service platform to ensure precise user need identification and coherent user experience.
Role type
Product Operations Specialist (AI/NLP)
Builds
Customer service platform AI features and routing logic
Domain
Internet / AI / NLP
Deliverable
product features
Required skills
Large model operations, NLP business scenarios, data analysis, data labeling, cross-functional collaboration, problem solving
Preferred skills
Knowledge management, data monitoring, operational efficiency optimization
Technologies
BERT, GPT
Responsibilities
Collaborate with algorithm teams to optimize intent recognition models; Analyze business needs to drive operational solutions; Establish iterative knowledge and data monitoring systems; Design and implement high-quality data labeling for model training; Coordinate with product, algorithm, and R&D teams to ensure timely delivery.
Seniority
Mid-level, hands-on IC