Customer Service Coordinator - Yatala
Core
Full-time Customer Service Coordinator supporting customers and ensuring smooth day-to-day operations of a distribution centre via phone, email, live chat, and face-to-face interactions.
Role type
Customer Service Coordinator (Logistics/Distribution)
Builds
Customer service interactions and operational support for beverage distribution
Domain
FMCG / Beverage Distribution / Logistics
Deliverable
client delivery
Required skills
Customer service, logistics/warehousing experience, communication, stakeholder management, organizational skills, Microsoft Office (Excel, Word, Teams), Microsoft Dynamics or similar CRM
Preferred skills
Problem-solving, continuous improvement, safety compliance
Responsibilities
Respond to customer enquiries across multiple channels, resolve delivery and service enquiries, provide timely updates on deliveries and collections, support customer collections and equipment returns, assist with stock verification, maintain accurate customer records, ensure site safety compliance, contribute to continuous improvement initiatives