Incident Manager
Core
Manage day-to-day incident management processes and oversee problem management during electoral events for technical ICT and core business operations.
Role type
Senior Incident Manager (ICT Service Operations)
Builds
Incident management processes and problem resolution workflows for electoral operations
Domain
Government / Electoral Commission / IT Service Management
Deliverable
client delivery
Required skills
ITIL framework expertise, incident prioritization, stakeholder coordination, root cause analysis, governance policy management, team leadership
Preferred skills
ServiceNow proficiency, relevant incident management qualifications
Technologies
ServiceNow
Responsibilities
Manage incident management process operations, respond to and coordinate incident resolution, prioritize incidents by urgency and impact, conduct incident analysis for continuous improvement, act as escalation point for complex faults, liaise with clients on technical issues, ensure staff awareness of outages, contribute to governance and policy management, develop internal and external relationships
Seniority
Senior, hands-on IC with leadership duties
