Remote Support Engineer - Japanese Speaking
Core
Provide technical support for Rockwell Automation and Allen Bradley software to customers in Japan via phone, chat, and email.
Role type
Support Engineer (Industrial Automation)
Builds
Troubleshooting and resolution for industrial automation software products
Domain
Industrial Automation / Manufacturing Technology
Deliverable
client delivery
Required skills
Japanese language proficiency, industrial automation product support, customer interaction management, technical documentation, KCS process adherence
Preferred skills
English language skills, PLC/HMI/Industrial Networks knowledge, CCNA certification, Rockwell FactoryTalk suite expertise
Technologies
FactoryTalk View Site Edition, ThinManager, FactoryTalk Historian Site Edition, FactoryTalk VantagePoint, FactoryTalk AssetCentre, FactoryTalk Metrics, FactoryTalk Transaction Manager, FactoryTalk EnergyMetrix, FactoryTalk Batch, PlantPAX
Responsibilities
Troubleshoot customer issues via phone, chat, and email; manage customer interactions and set expectations; document technical solutions and best practices; update and author technical notes and workarounds; participate in customer satisfaction metrics; deliver internal training and knowledge sharing
Seniority
Mid-level, hands-on IC