Workers Compensation Technical Specialist

Melbourne, Victoria💼 Full-time🗓 2026-09-17 → 2026-09-26

Core

Providing technical support to claims teams regarding the claims management process in line with Victorian workers compensation law and WorkSafe Victoria guidelines.

Role type

Technical Specialist (Workers Compensation Claims)

Builds

Strategic initiatives and procedures for service, performance, and compliance measures

Domain

Insurance / Workers Compensation / Personal Injury Claims

Deliverable

product features

Required skills

Technical expertise in Victorian workers compensation scheme, Claims management process knowledge, Stakeholder relationship management, Problem solving, Strategic thinking, Time management

Preferred skills

Previous experience as a technical specialist in workers compensation, Coaching and supporting others

Technologies

WorkSafe Victoria guidelines, AI-powered technology (for admin reduction)

Responsibilities

Providing technical support to claims teams, Reviewing and providing feedback on claims management practices, Developing strategic initiatives and procedures, Assisting with organisational compliance with legal and governance requirements

Seniority

Mid-level, hands-on IC

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About eml

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.