Ignite Community Management Coordinator - Broadbeach, QLD
On-site
Core
Foster and maintain a vibrant online community across social media platforms, acting as the brand's voice and ear by engaging with followers and managing customer feedback.
Role type
Community Management Coordinator
Builds
Brand presence and customer trust across social channels
Domain
Travel & Hospitality / Social Media
Deliverable
dashboards & analysis
Required skills
Written communication, Social media platform management, Customer feedback handling, Trend identification, Sentiment analysis, Issue escalation
Preferred skills
Customer engagement tools (Sprinklr/Hootsuite)
Responsibilities
Monitor and respond to social media interactions and reviews, Manage enquiries and complaints, Initiate conversations to build loyalty, Provide feedback on sentiment and trends to the Content Lead
Seniority
Individual Contributor