自营店服务运营专家-抖音电商
Core
Design and optimize service operations strategies for Douyin's official self-operated stores (e.g., Douyin Supermarket, Apple Official Store) to improve customer experience, reduce costs, and drive conversion.
Role type
Senior Service Operations Specialist (E-commerce)
Builds
Service solutions, knowledge bases, and product tools for self-operated stores.
Domain
E-commerce / Customer Service Operations
Deliverable
product features
Required skills
System thinking, logical analysis, data analysis, project management, cross-functional collaboration, execution
Preferred skills
E-commerce official store operations experience, entrepreneurial spirit, business acumen
Technologies
N/A
Responsibilities
Review marketing plans and optimize after-sales strategies (logistics, refunds); Set service operation strategies (entry points, customer segmentation); Build service solutions and knowledge bases; Collaborate on pre-sales conversion and post-sales repurchase strategies.
