企业客户服务策略运营-体验与服务
Core
Design full-lifecycle service solutions for enterprise clients, including service rules, strategies, knowledge bases, and processes, while managing crisis response and reputation management.
Role type
Senior enterprise customer service strategy operations specialist
Builds
Systematic crisis response mechanisms, service optimization solutions, and reputation management insights for enterprise clients
Domain
Enterprise services / Digital platform operations
Required skills
Service strategy design, crisis risk assessment, reputation management, cross-functional coordination, product requirement translation, enterprise client relationship management
Preferred skills
Solution design, product tool development, risk management, PR coordination
Technologies
User Voice X JuLiang YunTu
Responsibilities
Analyze customer data to optimize service rules and processes; Identify and resolve high-risk issues like infringement and public opinion crises; Conduct sentiment analysis to support enterprise content and ad strategies; Translate operational pain points into product requirements for engineering teams; Build relationships with enterprise leaders to enhance platform trust.
Seniority
Senior, hands-on IC
