客服管理（消费者到店综合）-体验与服务
Core
Manage daily operations of a customer service team for in-store consumer services, monitor key metrics, and drive service quality improvements.
Role type
Senior Customer Service Team Manager
Builds
Stable service quality and improved customer satisfaction for in-store consumer experiences
Domain
Retail / Consumer Services
Deliverable
dashboards & analysis
Required skills
Team management, Data analysis, Cross-functional collaboration, Recruitment & training, Incident management
Preferred skills
Experience building teams from 0-1, Knowledge of in-store business models, Proficiency with data analysis tools
Responsibilities
Monitor team KPIs (resolution rate, satisfaction) and implement improvement plans, Collaborate with product and business teams to integrate customer feedback into product optimization, Plan team staffing and lead recruitment/training, Handle customer issues and manage risk events
Seniority
Senior, hands-on IC