Principal, Global Service Strategy & Ops
Core
Partner with Global Service Operations leadership to set operating rhythm, translate strategy into roadmaps and OKRs, and drive cross-functional initiatives across 65 countries.
Role type
Principal, Strategy & Ops
Builds
Operating cadence, strategic roadmaps, OKR processes, and executive decision frameworks
Domain
Global service operations, delivery platforms, multi-market transformation
Deliverable
dashboards & analysis
Required skills
Consulting-grade problem solving, strategic planning, OKR management, performance analytics, cross-functional project leadership, executive communications, process mapping, organizational design, stakeholder influence, data modeling
Preferred skills
Customer service/BPO operations experience, AI/automation program exposure, tech/e-commerce/delivery industry background, SQL/BigQuery
Technologies
BigQuery, SQL
