Laboratory Customer Service Manager
Core
Manage the Customer Service function and lead the Cambridge customer service and operational admin teams within SGS Food Division.
Role type
Senior Customer Service Manager
Builds
Customer satisfaction, retention, and growth for food testing clients
Domain
Food Testing Laboratory
Deliverable
client delivery
Required skills
Customer service management, team leadership, account management, complaint handling, project delivery, presentations, stakeholder relationship building
Preferred skills
Experience in a fast-paced customer service senior position within a Food Testing Laboratory
Technologies
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Responsibilities
Provide ongoing support to Account Management and key customer accounts, lead and manage the Cambridge Customer Service and Operational Admin teams, liaise with internal team managers of all departments, present to clients and aid the Accounts team with client tenders
Seniority
Senior, hands-on IC