Service Delivery Manager till vår SOC
Core
Bridge between customer needs and technical capabilities for security monitoring services, ensuring SLA compliance and recommending security improvements.
Role type
Service Delivery Manager for Security Operations Center
Builds
Security monitoring services for critical infrastructure customers
Domain
Cybersecurity / Critical Infrastructure
Deliverable
client delivery
Required skills
SLA management, customer relationship management, security incident reporting, project management, stakeholder communication, technical curiosity
Preferred skills
NIS2 compliance experience, experience with large enterprise accounts
Technologies
Security monitoring systems, reporting tools
Responsibilities
Ensure delivery according to contract and SLAs, recommend security-enhancing measures based on available information, write reports for customer business decisions, act as primary customer contact
Seniority
Mid-level, hands-on IC
