Service and Sales Operations Assistant
Core
Support the full journey from quotations and customer orders to invoicing, service agreements, spare parts, and repairs for customers across Poland, the Czech Republic, Slovakia, Lithuania, Latvia, and Estonia.
Role type
Operations Assistant (Sales & Service)
Builds
Service and sales operations processes
Domain
Recycling and waste management
Required skills
Order processing, invoicing, inventory management, ERP systems, Microsoft Office (Outlook, Word, Excel), data analysis, customer communication
Preferred skills
Business Administration or Economics degree, experience in administration/logistics/customer service/sales support, experience with IFS
Technologies
IFS, Microsoft Office
Responsibilities
Prepare quotations and calculate service costs, process customer orders and coordinate fulfillment, handle invoicing and credit notes, manage customer complaints and warranty orders, support spare-parts inventory and physical counts, maintain service data and prepare operational reports.
Seniority
Entry-level / Junior