ITS_Team Lead
Core
Lead a team of 20+ associates to manage user account provisioning, access permissions, and incident resolution while ensuring ITIL compliance.
Role type
Senior IT Team Lead (Identity & Access Management)
Builds
Secure identity governance and access control systems for organizational users
Domain
IT Operations / Identity Management
Required skills
ITIL Framework, Incident Management, Active Directory, Network Administration, IAM technologies, Team Leadership, Stakeholder Communication, Audit & Compliance
Preferred skills
Large-scale IT environment experience, IAM ticketing tools, Scripting languages for automation
Responsibilities
Supervise and mentor a team of 20+ associates, Oversee user account provisioning and access permissions, Manage and resolve incidents per ITIL best practices, Conduct regular access reviews and quality audits, Act as liaison between team and other departments
Seniority
Senior, hands-on IC with management responsibilities