Responsable de la relation clients et consommateurs (H/F)
Core
Lead and manage field teams (customer advisors, team leaders) to drive service quality, handle complex consumer complaints, and manage billing/cash cycle for water services.
Role type
Senior Customer Relations and Operations Manager
Builds
Water service delivery and customer satisfaction programs
Domain
Utilities / Water Management
Deliverable
product features
Required skills
Team leadership, contract management, financial analysis, data management, stakeholder engagement, continuous improvement
Preferred skills
Change management, public sector relations
Responsibilities
Manage and develop field teams, resolve complex consumer complaints, oversee billing and cash cycle, represent the company with local authorities, lead transformation projects
Seniority
Senior, hands-on IC