Program Manager - Dallas Opportunity Center
Core
Develops and maintains detailed knowledge of the local labor market to identify job openings, alternative work activities, and training initiatives for employers and participants.
Role type
Mid-level Program Manager (Workforce Development)
Builds
Job placement pipelines, training initiatives, and operational programs for workforce development centers.
Domain
Workforce development / Social services
Required skills
Labor market analysis, employer relationship management, participant case management, program operations oversight, staff supervision, compliance monitoring, data entry and reporting, process optimization, goal setting, conflict resolution, training coordination.
Preferred skills
Bilingual (English/Spanish), sales or staffing experience, public speaking, familiarity with local community needs.
Technologies
Microsoft Windows, Office (Word, Excel, PowerPoint), state system of record.
Responsibilities
Develop plans with employers to identify job openings and training initiatives; supervise local office team and ensure quality service delivery; manage a caseload of participants providing counseling and mentoring; oversee project programmatic activities and ensure compliance with contractual obligations; analyze processes to optimize performance; coordinate training activities for operations staff; review staff performance and recommend corrective actions.
Seniority
Mid-level, hands-on IC with supervisory duties.