Triage Specialist - Dallas Redbird
Core
Assists customers with enrollment in federally funded workforce services, specifically the WIOA Youth program, by assessing training needs and determining eligibility for benefits.
Role type
Case management specialist (workforce development)
Builds
Enrollment into career development programs and services for job seekers and youth
Domain
Public sector workforce development
Deliverable
client delivery
Required skills
Eligibility determination, data entry, documentation management, community resource coordination, policy compliance, customer interviewing
Preferred skills
Bilingual (English/Spanish), public speaking, familiarity with local community needs
Technologies
WIT system, word processing, spreadsheet software
Responsibilities
Interview customers to assess training needs and eligibility; verify documentation and funding streams; document eligibility determinations in counselor notes; coordinate outreach with partners and employers; ensure adherence to TWC guidelines and WIOA policies.
Seniority
Entry-level to Mid-level, individual contributor