Triage Specialist - Dallas
Core
Assists customers with enrollment in Career Office federally funded services and determines eligibility for workforce development programs.
Role type
Case management specialist (workforce development)
Builds
Customer career development pathways and program enrollment
Domain
Public sector workforce development
Deliverable
client delivery
Required skills
Eligibility determination, case management, data entry, program coordination, documentation, customer interviewing
Preferred skills
Bilingual (English/Spanish), public speaking, community resource knowledge
Technologies
WIT system, word processing, spreadsheet software
Responsibilities
Interview customers to assess training needs and eligibility, verify documentation and funding streams, coordinate with partners and employers, document eligibility determinations in counselor notes, provide alternative resources to ineligible individuals, ensure adherence to TWC guidelines and WIOA policies.
Seniority
Mid-level, hands-on IC