Customer Solutions Representative - Dallas
Core
Directs customers to appropriate services within an integrated career center and provides job search assistance.
Role type
Customer Solutions Representative
Builds
Integrated career center services
Domain
Workforce development / Career services
Deliverable
client delivery
Required skills
Customer service, MIS systems, job market knowledge, needs analysis, multitasking
Preferred skills
Tact, diplomacy, persistence, professional presentation
Responsibilities
Greet customers and suggest service routes, direct customers to appropriate services, summarize services, offer work applications, update MIS systems, provide community resource information, record job referrals, ensure entry materials availability