Client Relations Specialist
Core
Serve as the primary point of contact for assigned clients, acting as the liaison between the client, the global sales team, Ingram support, and operational departments to manage client journeys from inception to established working relationships.
Role type
Client Relations Specialist
Builds
Client relationships and brand profile for publishers using sales representation services
Domain
Publishing distribution and sales services
Deliverable
client delivery
Required skills
client relationship management, cross-functional collaboration, content marketing campaign creation, data-driven analysis, meeting facilitation, compliance management, technical requirements explanation
Preferred skills
Microsoft apps proficiency, Canva usage, organizational and time management, problem-solving, written communication
Technologies
Microsoft apps, Canva, analytical tools
Responsibilities
Handling all aspects of client queries, supplying regular sales updates, driving client feedback and system enhancements, explaining technical requirements, collaborating with cross-functional colleagues, advocating for client needs, ensuring publisher compliance with metadata requirements, scheduling and running client meetings, creating and disseminating content marketing campaigns, collating and presenting content marketing outcomes, training colleagues on company systems
Seniority
Mid-level, hands-on IC
