Revenues Support Consultant (Council Tax and NDR)
Core
Provide technical assistance, application support, and usage guidance for Revenues and Benefits software to public sector clients.
Role type
Senior IC support consultant (Revenues/Business Rates)
Builds
Application support services for Council Tax and Business Rates systems
Domain
Public sector / Local government finance
Deliverable
client delivery
Required skills
Revenues and Benefits software knowledge, Business Rates/Council Tax expertise, System Administration, SLA management, incident resolution, public sector experience
Preferred skills
ITIL v4 Foundation, SQL, software development principles
Responsibilities
Resolve software issues and enquiries for clients, liaise with development and product teams, manage incidents within contracted SLAs, translate customer requirements into workarounds and fixes, identify revenue generation opportunities
Seniority
Mid-Senior, hands-on IC