Customer Onboarding Specialist - Ontario

Ottawa, Ontario, caRemoteFull-time2026-11-10 → 2026-11-11

Remote

Core

Support clinic staff in the optimal use of a web-based electronic medical record (EMR) and guide them in the adoption of care management solutions.

Role type

Senior IC product deployment specialist (healthcare)

Builds

Deployment of MEDFAR's cloud-based EMR product (MYLE) for clinics

Domain

Healthcare technology / Electronic Medical Records

Required skills

project management, software deployment, IT clinical process development, functional interface implementation, advanced training design, Q&A session facilitation, project reporting, corrective and preventive intervention planning

Preferred skills

bilingualism (French and English), health or health software education background

Technologies

MEDFAR MYLE EMR platform, tailored deployment tools

Responsibilities

Define needs of new customers, plan and prepare technological park for deployment, implement functional interfaces, develop IT clinical processes, conduct remote and on-site project deployments, prepare and conduct advanced training for clerical and medical staff, organize Q&A sessions, design presentations and write project reports, support clients throughout the process, apply corrective and preventive interventions to improve clinical processes

Seniority

Mid-level, hands-on IC

About Medfar

MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program ( EEOP ). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job. To better understand the self-identification process, please consult this guide .