IT-Operational Technology Support-Spezialist*in
Core
Providing Level-I and Level-II IT support for hardware, software, and network issues, including on-site and remote assistance for end-users in the Uslar location.
Role type
IT Support Specialist (Level I/II)
Builds
IT service delivery and device management for end-users
Domain
IT Operations / Workplace Technology
Required skills
Hardware troubleshooting, Software support, Network fundamentals, Windows OS, Office 365, Apple environments, MS Office, IT asset management, Security compliance basics
Preferred skills
Experience with modern workplace setups, IT project participation
Technologies
SNOW, MS Windows, Office 365, Apple, Microsoft
Responsibilities
Handle Level-I and Level-II support tickets for hardware, software, and network issues; Manage device installation, upgrades, imaging, and configuration; Conduct IT onboarding and basic user training; Maintain antivirus programs and security updates; Participate in IT projects and audits; Manage IT assets and software licenses.
Seniority
Mid-level, hands-on IC