ASSISTENTE ATENDIMENTO AO CLIENTE JR (36530-36544)
Core
Provide customer support via email, phone, chat, and government portals by opening cases, documenting interactions, and resolving client inquiries.
Role type
Junior customer service representative
Builds
Customer support interactions and case management
Domain
Automotive industry customer service
Deliverable
client delivery
Required skills
Customer support, digital tools proficiency, case management, documentation, adherence to standard operating procedures
Preferred skills
Higher education, automotive industry customer service experience
Responsibilities
Answer customer inquiries across multiple channels, open and manage case files, document all client interactions, meet performance metrics for response time and quality, follow company protocols
Seniority
Junior, entry-level