Comment redéfinir l’expérience collaborateur et le support utilisateur de demain ? (Stage de fin d'études)
Core
Analyze the evolution of 'next-gen' support methods and their impact on user experience to produce clear recommendations and consulting deliverables that enrich the firm's vision of the future Digital Workplace.
Role type
End-of-studies intern (consulting)
Builds
Consulting deliverables (studies, benchmarks, presentations, pitch decks) and internal knowledge base for the Digital Workplace offer.
Domain
IT Consulting / Digital Workplace / Employee Experience
Deliverable
dashboards & analysis
Required skills
Analytical thinking, client orientation, ability to synthesize user feedback, understanding of IT service catalogs, familiarity with Digital Employee Experience (DEX) technologies, knowledge of AI in customer service.
Preferred skills
Entrepreneurial mindset, innovation drive, adaptability to new subjects.
Responsibilities
Conduct independent research on assigned topics (user listening, IT service catalogs, DEX technologies, satisfaction-oriented support, AI integration), produce a scoping note and a final synthesis, contribute to client missions within the CTO Advisory Business Unit.
Seniority
Intern
