Service Customer Experience Coordinator - BMW of Fairfax
Core
Coordinate daily loaner vehicle processes, manage service appointment scheduling, handle customer payments, and support the service department at an automotive dealership.
Role type
Service Customer Experience Coordinator
Builds
Customer service interactions and operational support for the service department
Domain
Automotive retail / Dealership operations
Deliverable
product features
Required skills
Customer service, scheduling, cashiering, loaner vehicle management, multitasking, administrative support
Preferred skills
Automotive dealership experience, previous customer service experience
Responsibilities
Manage loaner vehicle check-in, assignment, and returns; Answer service department calls; Coordinate with Service Advisors; Process customer payments and close repair orders; Maintain loaner vehicle records; Greet customers and answer service questions
Seniority
Entry-level / Individual Contributor