Export Customer Service Coordinator
Core
Coordinate international export orders from enquiry to delivery, ensuring accurate documentation and compliance for Sika's global customers.
Role type
Export Customer Service Coordinator
Builds
International shipments and order fulfillment for Sika's global customer base
Domain
Chemicals / International Logistics
Required skills
Export order management, Incoterms knowledge, ERP (SAP), Export documentation, Customs compliance, Cross-cultural communication, Problem-solving
Preferred skills
Dangerous goods (ADR/IMDG) experience, Intercompany environment experience, Additional languages, IOE&IT certification
Technologies
SAP, Excel
Responsibilities
Enter and manage orders in SAP, Prepare export documentation (invoices, packing lists, certificates), Coordinate with logistics partners and internal teams, Ensure compliance with Incoterms and export controls, Proactively communicate shipment status and delays, Support OTIF delivery performance
Seniority
Individual Contributor, Entry to Mid-level