Analista de Experiencia do Cliente III
Core
Build sophisticated analytical readings of customer experience by connecting data sources, building root-cause analyses, and creating actionable recommendations for business improvement.
Role type
Senior IC Customer Insights Analyst (Data & Analytics)
Builds
Dashboards, analytical reports, and data integrations for the Client Insights team
Domain
Customer Experience / Data Analytics / Business Intelligence
Deliverable
dashboards & analysis
Required skills
Data analysis, Power BI, Data integration, Root-cause analysis, Data modeling, SQL, Stakeholder management, Automation/AI concepts
Preferred skills
Customer Care experience, Journey mapping, Executive storytelling, Data engineering partnership
Technologies
Power BI, SQL, Data warehouses, AI tools
Responsibilities
Analyze and correlate customer, service, and operational data to identify patterns and improvement opportunities; Lead root-cause studies and customer journey tracking; Structure and evolve dashboards in Power BI; Connect diverse internal and external data sources; Support technical discussions on data integrations; Collaborate with internal teams and vendors to ensure consistent insights; Explore automation and AI opportunities to scale analytical capabilities.
Seniority
Senior, hands-on IC
