Integrated Systems Technology Service Analyst
Core
Primary point of contact for physical security system service requests, performing troubleshooting, root cause analysis, and incident resolution.
Role type
Mid-level IC service operations analyst (physical security systems)
Builds
Operational stability of access control, CCTV, and alarm monitoring systems
Domain
Physical security / Security operations
Deliverable
client delivery
Required skills
Physical security systems knowledge, incident management, troubleshooting (software/hardware/network), ticketing platforms, system health monitoring, stakeholder coordination
Preferred skills
Process improvement, analytical problem solving, documentation management
Responsibilities
Act as primary contact for service requests, perform advanced troubleshooting and root cause analysis, assess incident severity and prioritize requests, coordinate field technician dispatch, monitor system health and dashboards, maintain documentation and knowledge base
Seniority
Mid-level, hands-on IC
