Student Assistant, Netcompany's Service Desk
Core
Student assistant supporting IT operations, monitoring systems, and handling customer inquiries via phone.
Role type
Student Service Desk Assistant
Builds
IT operations support and incident management for internal and external stakeholders
Domain
IT Operations / Technical Support
Required skills
IT operations knowledge, incident logging and escalation, phone communication, system monitoring
Preferred skills
Windows or Linux environment familiarity
Technologies
Windows, Linux
Responsibilities
Monitor IT systems and services, act as primary point of contact for customer inquiries via phone, log and escalate incidents, contribute to process improvement
Seniority
Student