Team Leader Supervision
Core
Manage a team of technicians responsible for operating client and internal infrastructure, handling incidents, and ensuring service delivery according to contractual commitments.
Role type
Team Leader, Network Operations
Builds
Client and internal network infrastructure services
Domain
Telecommunications / Network Operations
Required skills
Network protocols (TCP/IP, BGP, MPLS, QoS, IPv6), System Administration (Linux, Windows, Citrix), Scripting, Incident Management, Team Leadership, Change Management
Preferred skills
Virtualization, Web platforms (DNS, DHCP, MySQL, PHP-FPM), Hardware administration
Technologies
TCP/IP, BGP, HSRP, VRRP, CIDR, QinQ, MPLS, QoS, IPv6, Linux, Windows, Citrix, MySQL, PostgreSQL, Apache, Varnish, Netflow, Radius, DNS, NFS, SNMP, DHCP, LVM, PHP-FPM
Responsibilities
Handle client calls and process support tickets, Open, track, and escalate incident tickets with vendors, Perform end-to-end network operations and change management, Update client environments (security, software, OS), Decommission client services, Define team objectives and manage schedules, Recruit, train, and manage team administrative aspects
Seniority
Mid-level, hands-on IC with management duties