Duty Manager
Core
Manage front office operations, staff supervision, guest services, and revenue control for a hotel.
Role type
Front Office Duty Manager
Builds
Guest experiences, operational efficiency, and revenue targets
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Staff supervision, revenue management, guest relations, workflow optimization, emergency response, team training, conflict resolution, financial auditing, overbooking management, safety compliance
Preferred skills
Multilingual communication, MS Office proficiency, leadership, stress management
Technologies
MS Excel, MS Word, MS PowerPoint
Responsibilities
Conduct daily briefings, manage staff tasks, analyze rate variance reports, handle guest complaints, coordinate departmental operations, inspect facility cleanliness, conduct night audit, train staff, manage emergencies
Seniority
Mid-level, hands-on IC