Front Office Manager
Core
Lead the front office team to ensure exceptional guest service, manage daily operations, and drive key performance metrics including revenue and loyalty.
Role type
Front Office Manager
Builds
Guest arrival/departure processes, lobby operations, and front desk management systems
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Front Office procedures, Opera Cloud, forecasting, budgeting, Revenue Management, roster management, payroll management, team leadership, guest service management
Preferred skills
Experience in leadership within Front Office or similar environment
Responsibilities
Ensure seamless guest arrivals and departures through effective room allocation and front desk management; Manage and optimise Front Office systems, reporting, and daily operational processes; Collaborate with Housekeeping, Engineering, and Reservations to maximise efficiency, room readiness, and revenue; Oversee lobby operations, including porterage and guest services; Manage VIP guests, group arrivals, and special requests; Prepare forecasts and reports ensuring compliance with financial, audit, and operational procedures.