Responsable d’équipe Facturation H/F
Core
Lead a billing and meter reading team to ensure data reliability, billing deadlines, and process optimization for water and energy utilities.
Role type
Team Lead, Billing & Meter Reading Operations
Builds
Accurate billing cycles, meter reading data, and customer invoices for local municipalities and industrial clients
Domain
Utilities (Water & Energy) + Billing Operations
Required skills
Team leadership, billing process management, data analysis, performance monitoring, regulatory compliance, manual invoice creation, continuous process improvement, client dossier management, financial reporting, professional interviews
Preferred skills
Lean methodology, stakeholder communication, incident management, strategic prioritization
Technologies
Billing software, data tables/spreadsheets, internal IT systems
Responsibilities
Organize and supervise a team of 5 meter readers, 2 billing technicians, and 1 technical-administrative staff; Ensure application of billing and metering rules; Monitor performance indicators (billing speed, reading cadence, alarm handling, data quality); Validate billing tariffs; Handle billing and reading anomalies; Create manual invoices for non-cycle clients; Collaborate with Product and Cash teams; Support year-end accounting closure; Conduct regular site visits; Manage client complaints and inter-team anomaly resolution; Conduct professional interviews and team development.
Seniority
Mid-level, hands-on IC with team management
