Client Services Specialist
Core
Coordinate child care referrals, determine family eligibility, and manage client intake and payments for child care services.
Role type
Client Services Specialist (Child Care)
Builds
Child care service access and enrollment for families
Domain
Social Services / Child Care
Deliverable
client delivery
Required skills
Eligibility determination, client intake, conflict resolution, advocacy, payment authorization, cost assessment, documentation management, policy application, math calculations, Microsoft Office Suite
Preferred skills
Bilingual (English/Spanish), previous eligibility determination experience
Responsibilities
Accept and coordinate child care referrals, determine family eligibility and maintain documentation, educate parents on rights and responsibilities, process client redeterminations and terminate services, authorize payments to providers, assess parent share of costs, communicate waiting list processes, report suspected child abuse or neglect, maintain client confidentiality, ensure parental compliance with agreements.
Seniority
Entry-level to Mid-level, individual contributor