IT Senior Business Analyst (Coffee platform)
Hybrid
Core
Support global Support teams on complex functional topics for a coffee platform, manage requirements, and drive process improvements.
Role type
Senior Business Analyst
Builds
Coffee platform functionality and support processes
Domain
Agribusiness / Coffee trading systems
Deliverable
product features
Required skills
Requirements gathering, Functional specifications, SQL, API data integration, Incident management, Backlog management, Process improvement
Preferred skills
Experience in financial or trading systems, Cross-functional project leadership
Technologies
SQL, API
Responsibilities
Act as escalation contact for regional Support teams, Categorize and re-assign development issues, Review and finalize functional specifications, Support test campaigns, Identify process gaps and provide improvement plans
Seniority
Senior, hands-on IC