Director, Spa
Core
Develop and implement strategies to maximize spa revenue and profitability while ensuring exceptional guest experiences and operational excellence.
Role type
Senior Director of Spa Operations
Builds
Luxury spa services, guest experiences, and financial performance
Domain
Hospitality + Wellness
Required skills
Strategic planning, budget management, team leadership, revenue management, KPI analysis, training program development, partnership development, customer experience management, financial reporting
Preferred skills
Hospitality management degree, knowledge of treatment protocols, retail sales, industry trend analysis
Technologies
N/A
Responsibilities
Manage daily spa operations including scheduling, staffing, and inventory; develop and implement training programs for staff; recruit, train, and supervise spa professionals; develop promotional strategies and packages; manage spa budget and control expenses; monitor and analyze KPIs to evaluate performance; ensure compliance with health, safety, and sanitation standards.
Seniority
Senior, strategic leadership