ICT Administrator III Network (m/f/d)
Core
Independently check, execute, solve, and create tickets to maintain IT services and infrastructure for customers according to quality KPIs and internal processes.
Role type
Senior ICT Administrator (Network & Infrastructure)
Builds
Stable technical infrastructure and IT services supporting the organization's business
Domain
Telecommunications / IT Operations
Required skills
Virtualization tools and technologies, Agile methodologies, Root cause analysis, Disaster recovery concepts, IT process management, SAP Capacity management, SAP Security, Technical documentation, Change management, Incident management
Preferred skills
On-call duties, Independent troubleshooting
Technologies
Virtualization tools, SAP
Responsibilities
Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure, Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner, Assess actual performance of IT infrastructure against its predicted performance and proactively remediate deviations, Create and maintain technical documentation to support IT service, Plan, implement and maintain a stable technical infrastructure to support organization's business, Serve as technical lead to provide clear and comprehensive release and deployment plans, Deliver effective training plans and concepts to train other employees