Senior Operations Support Engineer
Core
Ensure stability, performance, and continuous improvement of complex enterprise IT environments by managing incidents, leading root-cause analyses, and optimizing system performance.
Role type
Senior Operations Support Engineer (IC)
Builds
Operational stability and reliability for enterprise IT systems
Domain
Enterprise IT Operations / Cloud-Native Infrastructure
Required skills
Incident management, Root-cause analysis, Monitoring strategy, Observability, Kubernetes, Docker, OpenShift, ITIL processes, Middleware integration, Linux/Unix administration, Capacity planning, Automation scripting
Preferred skills
ITIL Intermediate/Managing Professional certification, Advanced Linux administration, Cloud certifications (AWS/Azure), Kubernetes certification, AIOps practices
Technologies
Prometheus, Grafana, Zabbix, Splunk, Datadog, Kubernetes, Docker, OpenShift, Linux/Unix, API gateways, Messaging platforms, Event streaming, Identity management
Responsibilities
Manage high-severity incidents and lead technical investigations, Define and refine monitoring/observability strategies, Design and maintain monitoring dashboards and alerts, Monitor system performance and conduct capacity analyses, Coordinate preventive maintenance and environment optimization, Validate deployment plans and rollback procedures, Contribute to automation initiatives and process optimization
Seniority
Senior, hands-on IC
