Reception Team Leader
On-site
Core
Lead and support the Front Office team at a 4-star hotel, ensuring smooth check-in/check-out, guest service, and revenue targets.
Role type
Front Office Team Leader
Builds
Guest experiences and hotel occupancy
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, team leadership, upselling, cash handling, inventory management, conflict resolution, shift management, Microsoft Office, Opera PMS
Preferred skills
Previous reception/supervisor experience, sales orientation, flexible hours, strong communication
Responsibilities
Supervise reception team, handle guest feedback and complaints, manage check-in/check-out, coordinate with housekeeping, promote loyalty programs, handle billing and cash, work night shifts
Seniority
Mid-level, hands-on IC