Service Planning Specialist (w|m|d)
Core
Coordinate field service technician schedules for coffee and fruit juice system installations, maintenance, and repairs; act as the liaison between customers and technical teams to ensure optimal system quality.
Role type
Operations Planning Specialist (Service Coordination)
Builds
Field service operations for coffee and fruit juice dispensing systems
Domain
Food & Beverage / Coffee Systems / Field Service Management
Required skills
Service planning, customer liaison, first-level technical support, stakeholder coordination, field troubleshooting, showroom management, beverage quality control
Preferred skills
Business or technical background, driver's license, travel readiness, SAP, Salesforce, MS Office, passion for coffee
Technologies
SAP, Salesforce, MS Office
Responsibilities
Schedule field technicians for installations, maintenance, and repairs; coordinate between customers, technicians, and sales teams; provide first-level phone/Teams support for coffee and juice systems; manage showroom and atelier operations; handle customer complaints and order intake; act as backup for the technical department head.
Seniority
Mid-level, hands-on IC