Customer Service & Sales Support - WELEDA België
Core
Customer Service & Sales Support role serving as the link between customers, the sales team, and internal organization to ensure excellent service and accurate order processing.
Role type
Customer Service & Sales Support Specialist
Builds
Order fulfillment, customer communication, and sales process support
Domain
Natural skincare and personal care industry
Required skills
Customer communication, order processing, sales support, complaint handling, administrative accuracy, proactive communication, cross-departmental collaboration
Preferred skills
Experience in customer service or sales support, MS Office proficiency, affinity for natural cosmetics and sustainability
Responsibilities
Answering customer inquiries via phone and email, processing customer orders from start to finish, supporting the sales team with administrative tasks, following up on order status and requests, handling customer complaints, identifying commercial opportunities, processing customer and order data in systems, collaborating with Sales, Logistics, Finance, and other departments
Seniority
Individual Contributor, entry to mid-level