Digital Client Experience Manager
Core
Lead the adoption and growth of the Bank's digital channels and payment solutions in Business and Commercial Banking by developing strategies to increase customer registrations, active usage, transaction volumes, and revenue.
Role type
Senior IC digital client experience manager (payments)
Builds
Digital banking, card-acquiring, and merchant payment solutions
Domain
Financial services / Digital banking / Electronic payments
Deliverable
product features
Required skills
Digital adoption strategy, merchant acquisition, digital banking platforms, pricing and payment processes, customer data analysis, risk management, regulatory compliance, team leadership
Preferred skills
Postgraduate qualification, people-management experience
Technologies
Digital banking platforms, card-acquiring systems
Responsibilities
Develop and deliver digital adoption and channel growth strategy with clear targets, lead growth and management of digital banking and payment solutions, use data to identify adoption barriers and improve digital experience, develop business cases and customer value propositions, oversee end-to-end implementation of digital solutions, monitor channel performance and revenue, ensure risk management and regulatory compliance, lead and manage the team
Seniority
Senior, hands-on IC with team leadership
