IT Executive
Core
Manage end-user computing (EUC) operational outcomes and improve workplace technology experiences for Grab employees.
Role type
Senior IC EUC Specialist
Builds
Reliable IT support services and improved end-user experiences
Domain
IT Operations / Workplace Technology
Required skills
IT operations management, end-user computing, service desk management, IT service management, asset management, endpoint management, cloud productivity environments, data analytics, process documentation, automation, stakeholder collaboration
Preferred skills
Google Workspace, Jamf, Omnissa Workspace ONE, IT operational improvement projects, regional coordination, workflow automation, scripting, AI-assisted support
Technologies
Google Workspace, Jamf, Omnissa Workspace ONE
Responsibilities
Own day-to-day EUC operational outcomes for assigned site or country scope, Partner with managed service vendors to review escalations and track service performance, Develop and maintain SOPs and knowledge-base materials, Work with business stakeholders to resolve cross-functional issues, Support governance, audit, and compliance activities, Lead operational improvement plans including asset lifecycle and endpoint compliance
Seniority
Senior, hands-on IC
