Air Import Customer Service
Core
Ensure timely and accurate movement of international air cargo, guaranteeing high customer service standards and regulatory compliance within the Air Imports area.
Role type
Air Import Customer Service Agent
Builds
International air cargo shipments for clients
Domain
Logistics / Air Freight / Customs
Required skills
Air import operations, International trade processes, Microsoft Office (Excel, Word), English (Intermediate/Advanced), Customer service, Attention to detail
Preferred skills
Proactivity, Urgency, Teamwork, Time management, Integrity
Technologies
Microsoft Office (Excel, Word)
Responsibilities
Coordinate and track air import shipments, Register shipment information in the operational system, Manage arrival notices and documentation, Ensure accurate billing to clients and suppliers, Identify process improvement opportunities, Escalate operational incidents
Seniority
Individual Contributor