Voice & Cloud Communications Provisioning and Service Assurance Engineer
Core
Provisioning and repair engineer for Voice and Cloud Communication services, ensuring quality and reliability of international communications.
Role type
Second-line support engineer (Voice & Cloud Communications)
Builds
Network solutions and OSS systems within Voice and Cloud Communication domains
Domain
Telecommunications (Voice, Cloud, IoT, 5G)
Required skills
SIP trunking, SS7/ISUP, VoIP/SIP, RTP, MGCP, network switching/routing, NGN platforms, SBCs, transmission equipment, signalling protocol monitoring, Unix/Linux
Preferred skills
Metaswitch Perimeta, Ribbon SBC, NetNumber TITAN, LRF, FreeSWITCH, VoLTE, STIR/SHAKEN, Unified Communications platforms, API technologies, telephony concepts (PBX, dial plans)
Responsibilities
Assure second line support for Voice & Cloud Communication services, follow-up network availability and quality, perform proactive and reactive maintenance, collaborate with first line and customer care teams, work with vendors to resolve and implement network issues
Seniority
Mid-level (3+ years experience)
