MID-LEVEL MS-TEAMS OPERATIONS ANALYST
Core
Administer, operate, and provide Tier 3 support for Microsoft Teams platform, including telephony, meetings, chat, and collaboration features for global users.
Role type
Mid-level Microsoft Teams Operations Analyst
Builds
Operational stability and user experience for Microsoft Teams and associated UC devices
Domain
Enterprise Communications / Unified Communications (UC)
Required skills
Microsoft Teams administration, PowerShell scripting, Power Automate, troubleshooting telephony and collaboration issues, user provisioning, policy management, service monitoring, governance and security controls
Preferred skills
Microsoft 365 Certified: Teams Administrator Associate, experience with enterprise-level support environments, familiarity with SLA/KPI metrics
Technologies
Microsoft Teams, Microsoft 365, PowerShell, Power Automate, Operator Connect, Whiteboard
Responsibilities
Administer and manage Microsoft Teams integration with Microsoft 365; Operate and support Teams platform including TCQ, Whiteboard, and Operator Connect; Provide Tier 3 support for Teams telephony including voice policies and call quality; Perform user provisioning, policy management, and service monitoring; Develop automation using PowerShell and Power Automate; Maintain technical documentation and SOPs; Support feature rollouts and platform enhancements
Seniority
Mid-level, hands-on IC
